Concierge (AI Assistant): How It Handles Your Data

Effective date: October 9, 2026 Last updated: October 18, 2026

What Concierge does

Concierge is an optional assistant in GlamOps that answers questions about your own business in plain English. For example:

• "Which clients haven't booked since June?"
• "How many facials did I do last month?"
• "What's on my schedule Friday?"

Concierge is part of the Pro plan and is available only to account owners and managers, not to other staff. Each business can ask up to 100 questions per calendar month.

Concierge can't change appointments, edit client records, send messages or charge anyone on its own. It can suggest actions, such as filling in a promo code form, but a person must review and confirm them before anything happens.

Who powers it

Concierge uses Claude, an AI model made by Anthropic, PBC, through Anthropic's business API. Anthropic is listed on our Subprocessor List.

What gets sent to Anthropic

When you ask a question, GlamOps sends Anthropic:

• your question; and
• the records from your account needed to answer it, which may include client names, contact details, appointment history, notes and payment records.

GlamOps never sends intake form answers (such as skin conditions, allergies, medications or pregnancy) or client photos to Concierge.

GlamOps only sends records from your business. Concierge can't see any other business's data.

What Anthropic does with it

• Anthropic uses the information only to generate the answer.
• Anthropic does not train its AI models on this data.
• Anthropic deletes the information within 30 days. Content that Anthropic's systems flag as violating its usage policies may be kept longer (up to 2 years) for safety review.

What GlamOps keeps

GlamOps does not store your Concierge questions or answers. A conversation exists only in the open Concierge page and is gone when you close it. GlamOps only counts how many questions your business asks each month.

Turning Concierge on or off

• Concierge only works after your account owner has turned it on for your business and you choose Allow and turn on on the first-use screen.
• Turn it off anytime in Settings → Concierge. When it's off, nothing is sent to Anthropic.
• Account owners can turn Concierge off for their whole team.
• Turning Concierge off doesn't affect any other part of GlamOps.

Accuracy and limits

AI can make mistakes or misread your data. Always check important answers, especially about money, against your records. Concierge is designed not to diagnose skin conditions, recommend medical treatments, or interpret clients' health information, and it doesn't make decisions about clients.

Your clients' privacy

Your clients trust you with their information. If you use Concierge, consider mentioning in your own client privacy notice that you use an AI-powered business tool. GlamOps's Privacy Policy explains how we handle client information on your behalf.

Questions? Email support@glamops.net.